IT Systems Support Analyst
You will be the first point of contact for all IT and systems related queries.
As IT Systems support you will be responsible for supporting the company’s staff in IT related issue resolution, reviewing, improving and redesigning business processes as part of the desire to continually improve service delivery to customers. Projects and tasks will focus heavily on enhancing operational efficiency improving cross functional team working whilst championing the needs of the Operational functions. You will assist with developing and delivering improvements across the business.
• To provide a prompt and effective response to support requests from work colleagues in all IT related issues alongside our managed service provider.
• To develop a greater use of IT solutions to improve business efficiencies
• To support the IT Manager in achieving business improvement objectives.
• To manage specific projects / reviews, analysing and documenting business processes and making recommendations for improvements.
• Supporting business areas across the Company that increase the efficiency and effectiveness of the business.
• 2 years IT Support experience, ideally with knowledge of ERP and WMS systems
• Broad understanding of Citrix