System, Online and Development Manager

Simpson Judge
3rd July 2019
Wakefield, United Kingdom
Job Type
£53000 - £58000 per annum


Main Responsibilities include:

The Development Manager will typically be responsible for leading the design of significant areas of systems development and the design and delivery of software solutions.

• Typically, the role will involve:
• Taking ownership of products and / or domains
• Ensuring design consistency across developed systems and alignment with the Enterprise Architecture whilst ensuring pragmatic delivery is achieved
• Providing technical leadership and management for several development teams within the development service
• Core capabilities of dealing with a wide range of stakeholders and demonstrating the skills to define and deliver the appropriate systems solutions will be required. However, the specific content of the role will be flexible, and the individual will be expected to work across/within different domains and across different layers as needed

This Manager will lead and oversee the development and implementation of additional and new system related services within the business, enabling new and exciting ways of working in line with the company and national programmes.

• The in-house developments systems, intranet, Internet and mobile apps
• Support eLearning applications
• Providing operational responsibility for the day-to-day provision of the system services, adopting ITIL best practices across change, problem capacity and availability management
• Responsible for the maintenance of core systems for three main data centres and across the 75 remote sites
• Liaise with directors, senior managers and, when necessary, to raise awareness and understanding of system related issues and produce and distribute monthly service availability reports to the Management Group
• Overseeing the development, implementation, revision and maintenance of the IT digital strategy to complement business needs and national governance
• Effectively manage the operational support of IT systems’ mobile data and ensure compliance with any Service Level Agreements (SLAs)
• Requires considerable initiative/interpretation to formulate recommendations and subsequent action
• Research new technologies, white papers and leading industry concepts and processes
• Ensure the monitoring, operation and creation of best practice software engineering processes.

Essential Criteria:

• Can lead, motivate and inspire others both indirectly and directly
• Is highly credible to internal and external stakeholders
• Proficient in the use of Information Technology
• Able to translate strategic goals into effective and achievable plans and monitor their progress and outcomes
• Possesses strong analytical and critical reasoning skills and is capable of effective problem solving
• Able to assess risks, anticipate difficulties and successfully address them
• Strong consultation, negotiation and facilitation skills and abilities
• Politically astute and able to navigate organizational politics and culture effectively
• Educated to master’s level in Computer Science/Business IT and/or able to demonstrate the equivalent level of industry experience
• Excellent communication skills, including advanced report writing skills, presentations and verbal communication
• Able to make sense of conflicting priorities and reach effective and speedy solutions
• Knowledge of the management, design and development of mission critical system, online system and mobile Apps
• Professional development qualification
• Unified Communication Solutions experience
• Previous management experience working in a technical discipline
• Evidence of developing, implementing and managing ICT Service Level Agreements and other performance driven frameworks
• Experience of designing, configuring and developing mission critical real-time systems that run 24/7 365 days per year.

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