Project Co-Ordinator

Simpson Judge
27th May 2021
Edinburgh, United Kingdom
Job Type
£20000 - £25000 per annum


Main Duties and Responsibilities:

To manage, coordinate and take ownership for the provisioning of projects on your own portfolio of customers, through to the completion of services delivered to include the installation and management of high-speed internet circuits, Local Area Networks, Hosted IP Telephony implementation and Hosted MS Exchange:

o Configure and test hardware and services required as part of customer orders
o Communicate with customers to set and meet expectations and answer queries about their orders in a timely manner
o Troubleshoot and resolve issues with newly provisioned services
o Liaise directly with suppliers, ensuring the correct escalation process is utilised, when dealing with any issues raised to reach a swift resolution to any issues.

• Process orders from initial sales enquiry through to provision end for existing customers, ensuring all processes in place are adhered to
• Provide the billing team with accurate information on customer purchases and completion of billing handovers
• Work closely with sales team to ensure that all customer requirements can be delivered within the agreed timescale
• Process orders from Sales through to Project completion for all customers, ensuring all agreed processes are adhered to
• Manage project plans throughout the project lifecycle
• Ensure that the billing handovers are completed in an accurate and timely manner
• Manage and complete feedback calls with the team, and track responses
• Ensure that projects are being dealt with according to agreed procedures
• Ensure that the use appropriate tools and methodologies are being used
• Drafting and maintaining procedures and documentation for projects
• Ensure that the customers are being updated regarding ongoing projects on a regular basis
• Ensure that you are managing your time effectively on a daily, weekly and monthly basis
• Participate in project initiation meetings where appropriate
• Apply a Project Management focus to all sales handovers
• Ensure that you are managing your time on projects in the most efficient manner
• Ensure that you can manage Communication, Voice and Managed Service’s projects.

Required Skills:

• Experience of working with Microsoft applications
• Understanding of hosted Cloud Solutions
• Strong understanding of Voice and Data technologies
• Strong focus on customer communications
• High level of interpersonal skills
• Ability to deliver high performance in challenging situations
• Meticulous attention to detail
• Demonstrate ability to work under own initiative
• Good work ethic, and demonstrate a positive can-do attitude
• Other such reasonable duties within the general scope of the job title at the manager’s discretion
• Identify opportunities for upselling products
• Previous Project experience preferred.

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