Customer Service Advisor

Role: Customer Service Advisor

Location: Colne, near Burnley

Permanent

Salary: £25,000-£26,00pa + bonus

I am recruiting for a well-established organisation in Colne who are seeking a permanent Customer Service Advisor to join their team ASAP.

Key responsibilities

• Making outbound calls to existing business customers, providing excellent customer service and spotting opportunities
• Generating leads for the sales team – the main duty of your role will be to do a service review with existing customers, and look for opportunities for upsell – this will then be passed to the sales team to close the deal
• Developing excellent working relationships with the business customers
• Liaising with customers via a number of communication channels, providing prompt correspondence
• Discussing the company products in a knowledgeable and professional manner
• Keeping the company database up to date and accurate
• Working within a target driven environment
• Always providing exemplary customer service

The ideal candidate will have the following skills, experience and attributes:

• Previous experience working within a call or contact centre environment
• Ideally some experience working in sales or a target driven environment – this role will be targetted
• A motivated self-starter, who wants to pick up the phone and is ambitious and keen to make sales
• Positive and professional demeanour
• Able to work in a fast paced environment

In return, you will receive:

• A salary of circa £25,000pa-£26,000pa
• Excellent company benefits
• Great progression opportunities as the business are growing quickly
• Working within a friendly and fun environment – culture is key here and the business is a fantastic place to work!

Interested? Please click apply now and I will be in touch if your application has been successful!